Refund Policy

Transparent and equitable refund terms for your reassurance

Overview

At CalmCommonsGarden, we recognize that plans can change, and we are committed to providing clear refund practices. This document details the scenarios in which refunds are provided for yacht rental services.

Kindly review this policy carefully prior to making a reservation. By booking a yacht with CalmCommonsGarden, you are expressing consent to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Entitled to: Complete refund excluding handling charges

Processing Duration: 5-7 working days

Handling Charge: €50 for credit card transactions

Requirements: Must be submitted in writing by email or telephone

24-72 Hours Before Charter

50% Refund

Qualified for: Half of the total yacht rental cost

Processing Duration: 7-10 working days

Handling Charge: €25 deducted from the refund amount

Necessities: Solid reason is required; administrative costs apply

Less than 24 Hours Before Charter

No Refund

Eligibility: No reimbursement possible

Special Case: Consideration for emergency circumstances

Substitute: Possibility of yacht rental credit at the discretion of management

Prerequisites: Necessary documentation for emergency cases

Weather-Induced Cancellations

Our Promise Regarding Weather Conditions

Our utmost concern is safety. In events where weather conditions are considered hazardous for yacht operations by our certified captain, we present adaptable alternatives:

  • Total Reimbursement: A full refund is available if it's not possible to reschedule
  • Rescheduling: You can change your reservation to another available date free of charge
  • Rental Credit: We provide a voucher usable for 12 months from the initial yacht rental date

Procedure for Weather Evaluation

Our analysis of the weather includes:

  • Assessment of wind force and directions
  • Evaluation of wave heights and sea conditions
  • Forecasts of visibility and precipitation
  • Coast Guard announcements and cautions
  • Professional captain's assessment regarding safety

Time for Decision: Calls on weather-related cancellations are made at least 4 hours before the planned departure.

Medical Emergency Refunds

Unexpected Medical Events

Comprehending that medical emergencies can suddenly occur, the following instances might allow for special refund considerations:

  • Sudden undertaken health issues or injuries that require hospital admission
  • Demise within the immediate family circle
  • Military mobilization or urgent recalls
  • Juridical obligations like jury duty or court orders
  • Natural catastrophes impacting travel capabilities

Mandates for Documentation

For us to process any requests due to medical urgencies, provide:

  • Health certificate or evidence from a hospital
  • Obituary notice (if related)
  • Authorized military commands
  • Legal summoning or notice for jury service
  • Travel alerts or declarations of emergency

Procedure: Refunds under emergency circumstances are handled within 3-5 business days once the right documentation is provided.

Cancellations Due to Operational Issues

Technical Complications

If mechanical failings arise with your assigned yacht that can't be promptly resolved:

  • Alternate Yacht: An attempt to offer a similar alternative will be made
  • Complete Refund: Provided if no suitable replacement is accessible
  • Partial Reimbursement: If the alternate yacht's pricing differs
  • Acknowledgment: Additional recognition may be granted for the inconvenience

Unavailability of Crew

In exceptional cases where a certified crew is not available:

  • An alternative crew will be arranged if possible
  • A full refund if the yacht rental fails to proceed
  • Rebooking with no extra costs

Refund Execution

Refund through Original Payment Mode

Refunds will be issued to the payment method initially employed for booking:

  • Credit Cards: Processed over 5-7 business days
  • Bank Transfers: Completed within 7-10 business days
  • Cash/Cheque: Within 3-5 business days

Transaction Fees

Credit Card Transactions

A charge of €50 for cancellations exceeding 72 hours prior

Reimbursements through Bank Transfer

A €25 fee for all refunds via bank transfer

Handling of International Refunds

Extra fees may be applicable for international transfers

Yacht Rental Credits

Instances for Credit Issuance

Credits for future yacht rentals might be extended instead of refunds under these circumstances:

  • Late cancellations (less than 24 hours remaining)
  • Cancellations due to weather conditions
  • Voluntary requests to change the booking
  • Disruptions in operations

Conditions for Credits

  • Duration of Validity: Effective for 12 months from the date of issuance
  • Transferring Credits: Non-transferable to different persons
  • Monetary Value: Corresponds to the entire value of the yacht rental without extra charges
  • Utilization: Applicable towards any future available yacht reservations
  • Expiry: Extensions beyond the validity of 12 months are not permitted

Reimbursements for Incomplete Services

Service Disruptions

If your yacht trip is interrupted or curtailed due to factors within our jurisdiction:

  • Refund apportioned based on the portion of the service not utilized
  • A credit for a future yacht trip of the same value
  • Complementary offerings or upgrades

Discontinuations Owing to Guests

In the event of an early termination of the yacht trip as a consequence of guest behavior or breaches of safety regulations:

  • No reimbursement for the remaining time
  • Payment in full is still required
  • Possibility of additional fees being charged

Procedure for Resolving Disputes

If there's a mismatch of opinions regarding a refund, you may:

  • Seek an examination by our administrative team
  • Present further details or proof
  • Contact consumer protection authorities
  • Explore legal options according to the relevant laws

Refund Application Process

Initial Step: Reach Out

To initiate a refund, make contact through:

Next Step: Submit Details

Your refund submission should contain:

  • Verification code for the reservation
  • Details on the yacht rental date and timeframe
  • The reason behind the cancellation
  • Corroborative documents (when relevant)
  • Preferred form of refund

Final Step: Assessment and Handling

We will provide an acknowledgment of your refund application within a day, assess it as per this refund policy, and deliver a verdict within two days, followed by processing any sanctioned refunds as per the mentioned time frames.

Crucial Remarks

  • All requests for refunds should be tendered in a written format
  • Refunds are conducted in € irrespective of the currency used originally for payment
  • It's highly recommended to obtain travel insurance
  • This refund policy is subject to adjustment, with an update issued 30 days in advance
  • Refunds are subject to the required taxes and legal regulations

Reaching Out for Refund Queries

For inquiries regarding refunds or to propose a refund:

Refund Department
CalmCommonsGarden Marine Services Ltd.
Marina Point
Valencia 46024
Spain

Phone: +34 961 00 00 00
Email: [email protected]
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Update: July 17, 2025

We designed this refund policy to be clear and forthright. We advise you to read the terms thoroughly before making a reservation and reach out if there are any questions.