Privacy Policy

1. Introduction

CalmCommonsGarden ("we," "our," or "us") is dedicated to ensuring the privacy of your information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information when you visit our website calmcommonsgarden.sbs or utilize our yacht chartering services.

Your use of our services implies acceptance of the data handling practices described in this document. Our policy adheres to the privacy legislations such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal data that you provide to us willingly in the following instances:

• Reserving yacht charters
• Communicating with us via our website or phone
• Signing up for our newsletter
• Completing forms on our website
• Taking part in surveys or promotional events

This information could consist of:

• Your name and contact details (such as email, telephone number, and address)
• Transaction details (handled securely by external service providers)
• Preferences and specifications for your charter
• Emergency contact details
• Food preferences or health-related details (if given)

2.2 Information Collected Automatically

During your website visit, certain information about your device and browsing actions is collected automatically:

• IP address and geographic data
• Type and version of your browser
• Details of pages visited and duration of visit
• Source websites
• Device-specific information (such as type of device, screen size, etc.)

2.3 Cookies and Tracking Tools

To improve your browsing experience on our website, we employ cookies and similar tracking solutions. These tools are utilized for:

• Remembering your preferences and settings
• Measuring website performance and user behavior
• Delivering customized content
• Enhancing our services

You have the ability to modulate your cookie preferences via your web browser settings or our cookie consent feature.

3. How We Apply Your Data

We use the collected data for several purposes:

• Provision of Services: To offer you yacht charter services, manage your reservations, and communicate with you regarding your bookings
• Support Services: To cater to your inquiries and provide support when needed
• Processing Transactions: To handle financial payments and oversee billing
• Upholding Safety: To protect the security of our operations and guard against deceitful activities
• Promotional Activities: To send you news and promotional content, only upon your consent
• Site Improvement: To review user engagement and boost site functionality
• Legal Compliance: To observe laws and regulatory requirements

4. Disclosure and Information Sharing

We do not sell, exchange, or lease your personal data to unrelated parties. Circumstances may arise when your information is shared as follows:

4.1 Service Partners

Information may be shared with reliable service partners that support us in areas such as payment processing, web hosting, maintenance, email communications, analytics, performance tracking, and customer service.

4.2 Legal Obligations

Your information may be disclosed if mandated by law or in response to legal processes, judicial orders, emergencies, or for the investigation of suspected fraud or illegal actions.

4.3 Business Transitions

In the event of business changes such as mergers, acquisitions, or asset sales, your data may be transferred as part of the business assets.

5. Protection of Your Data

We use suitable technical and organizational strategies to secure your personal information against unauthorized entry, alterations, disclosure, or destruction. Such defenses include using encryption technologies, secure servers, access controls, consistent assessments, and training of our staff.

However, please note that no method of digital storage or transmission over the internet is entirely secure. We cannot guarantee complete protection for your data.

6. Period of Data Retention

We keep your personal details only for the duration needed to fulfill the purposes it was collected for or as mandated by legal standards. Typical retention periods include:

• Charter Bookings: 7 years (for tax and legal reasons)
• Marketing Communication: until you opt-out or request deletion
• Web Analytics: 26 months
• Support Services: 3 years from the final interaction

7. Your Data Rights and Preferences

You are granted rights such as the access, rectification, erasure (as permitted by law), data portability, opting out from marketing communications, and control over cookies. To execute these rights, please make contact with us through the information provided below.

8. Third-Party Services

8.1 Google Analytics

Google Analytics is used to evaluate the usage of our website. An opt-out is available via the Google Analytics Opt-out Browser Add-on.

8.2 Social Networking Platforms

Our website may include links to social media platforms which follow their own privacy policies.

8.3 Transaction Processors

We engage with third-party transaction processors that are compliant with PCI DSS standards.

9. International Processing of Data

Your data may be processed in countries different from Spain. We implement protections that adhere to relevant privacy legislation.

10. Protection of Minors' Data

The services we provide are not intended for individuals under the age of 13, and we do not knowingly gather their data. If it is brought to our attention that such information was collected, please get in touch with us promptly.

11. Updates to This Privacy Policy

From time to time, we may revise this Privacy Policy to mirror developments in our procedures or alterations in legal mandates. Any modifications will be communicated through posting the revised policy, contacting registered users via email, or showing a notification on our website. Your continued utilization of our services following the effective date indicates your agreement to the updates.

12. How to Reach Us

For questions or concerns regarding this Privacy Policy or our data handling practices, please contact us:

13. Conformity with Google Ads User Consent Policy

We comply with the policies for user consent defined by Google Ads. Your choices regarding cookies and tracking can be revised at any point using our cookie preferences settings.